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Ordering Service Information for Faculty/Staff

Requesting Telephone & ISUnet Services

Project Management Responsibility (new space)
New Wires and Jacks
New Telephone or ISUnet Services
Move or Relocate Service
Deactivate Service
Activate Service
Placing Telephone and ISUnet Service Orders
Residence Hall Service Requests

Project Management Responsibility (new space)

It is the responsibility of the department associated with the new space to initiate a service request with Telecommunications and Networking for new or relocated telephone and/or ISUnet service. The responsibility of the Facilities Management Project Manager extends only to the coordination and installation of new telephone/ISUnet wiring and wall outlet installations associated with an actual construction or remodeling project.

Once the department has approved the location of new telephone and/or ISUnet outlets with the Facilities Planning Designer or the Facilities Management Project Manager, the department should contact Telecommunications and Networking. Telecommunications and Networking will advise the department what costs may be associated with the service being requested and what paperwork will be required before a service order can be written. This contact should be made at least 45 days prior to the date the space will be occupied.

New Wires and Jacks

If your department requests the installation of new telephone/ISUnet wires and jacks as part of a project covered by some centrally funded project related account, then you do not have to pay for the installation. If the installation of these wires and jacks are not covered by other funding sources, you will be charged for these installations.

New Telephone or ISUnet Service

If your department requests new telephone or new ISUnet service, you will be charged both an installation charge and a monthly charge for this service. New telephone and ISUnet service is not covered as part of most renovation projects. Very large projects may cover some additional service installation charges but they will not cover the monthly charges. The fiscal agent for the department responsible for the monthly charges must order all new service directly from Telecommunications and Networking.

Move or Relocate Service

Telecommunications and Networking will pay for the initial move of existing telephone and ISUnet service to newly assigned departmental space. The department must pay to move existing telephone and ISUnet service within currently assigned departmental space. The charge for a move (other than to newly assigned departmental space) is $25.00 per ISUnet data port and $25.00 per telephone line.

The $25.00 move charge applies to moves of existing service from one pre-wired location to another pre-wired location. In the case of an ISUnet service move, the new data service location must be in a building with access to ISUnet service.

If another department will occupy a space you are leaving, you should remove all service and equipment from that space. Keep in mind that if you leave a telephone instrument in an unsecured area and it is stolen, your department is required to pay the actual replacement cost for that telephone instrument. Also, any telephone or ISUnet service left active in that space will continue to be billed to your department.

Deactivate Service

If a department sends a request to Telecommunications and Networking to deactivate (remove) telephone or ISUnet service, this service is considered gone.

Activate Service

If the department sends a request to activate (add) telephone or ISUnet service, this service is considered new and is charged accordingly.

Typical Questions	Answer
What charge is there if I move my ISUnet service from one building to another?	No cost if a move to new departmental space or $25.00 if a move within currently assigned departmental space. The ISUnet service in the old building is now gone.
What charges apply if I move my telephone service from one building to another?	No cost if a move to new departmental space or $25.00 if a move within currently assigned departmental space. The telephone service in the old building is now gone.
What charges will incur if I add data to an office without active ISUnet service?	The current rate for new ISUnet service activation.
What charges apply if I move from one office to another in the same building and take both my telephone and ISUnet service with me?	No cost if a move to new departmental space or $25.00 to move the telephone service and $25.00 to move the ISUnet service within currently assigned departmental space. Both the telephone and ISUnet service in the old office are now gone.

Placing Telephone and ISUnet Service Orders

The actual request for telecommunications related services (work orders), including all telephone and ISUnet service activations, must come from the fiscal agent of the account that will be responsible for the on going payment of the services being requested.

Service requests can be made by any of the following methods:

1. Telephone or ISUnet service request form.

2. A memorandum signed by a fiscal agent and mailed to Telecommunications and Networking at mail code 3500 or faxed to 438-7220.

3. An e-mail to if it originates from the fiscal agent or someone authorized by the fiscal agent to place the service request.

Information for service requests can be obtained by telephone at 438-8731, but the actual service request must be received in a non-verbal form (see methods listed above) before the work order can be issued.

Service requests made by memorandum or email should contain the following information:
1. Name of department to be billed for service.

2. Account number to be billed for service.

3. Building name.

4. Location or room number within the building.

5. Jack number of the wall outlet to be used*.

6. Type of service requested (telephone/ISUnet/other).

7. If telephone service, please specify the type of telephone and line (analog or digital) and if digital, whether a display or non-display telephone is required.

8. Date needed **.

9. Any other special information or instructions.

* Note: If the service being requested will be for new or remodeled space that has not yet been wired for telephone and ISUnet service, the Facilities Management Project Manager should provide the department with a floor plan that shows the new outlet locations. The department should provide this floor plan to Telecommunications and Networking to assist in locating the new jack numbers for the departmental service order.

**Note: Completion dates for service orders will depend on the number of orders being processed by Telecommunications and Networking at that time and the availability of technicians and electricians to complete these orders. The typical completion time for a service order once submitted to Telecommunications and Networking will be approximately 15 - 18 working days for orders without wiring and 25 - 27 working days for orders where wiring is required. Service requests are normally processed in the order in which they are received.

Residence Hall Service Requests

The University Housing Services handles all telecommunications service requests for residence hall student rooms.